Terms Used in this Document

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We refer to the professionals, staff, and associates of Cutting Edge Psychology individually or collectively as "us/we/our", "our team", or "practitioners".

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We refer to the individuals, teams, or organisations commissioning or using our services as "you/your/s" or as "clients/s".

 

We refer to the work we do with clients as "services" or "psychology services"

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Expectations of Psychology Services

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Psychology services involve us partnering with clients to develop a shared understanding of the client's challenges and co-create solutions to help them attain their goals. The process relies on the client engaging openly and honestly with us, committing to testing and implementing any changes identified in the solutions we propose, and informing us of any difficulties or issues they encounter to allow us to guide them more effectively. ​

 

Limitations of Liability

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You and all relevant stakeholders must accept that, to the extent permitted by law: 

1. Provision of psychology services cannot guarantee any particular outcome and can result in unforeseen outcomes due to the central role of the client/s in implementing any solutions developed with us, and the variability that inevitably exists among all other people who may be involved in any given situation,

2. While we always act in good faith and work with you to develop what we believe will be the most effective solutions for your needs, we are not liable for any losses, costs, claims, damages or expenses arising directly or indirectly from (i) services provided by us under any formal or informal agreement entered into for the provision of services or (ii) the use by any person of the website, the content of it or any materials provided,

3. We exclude from these terms and conditions any warranties, representations, conditions and other terms implied by law.

 

Confidentiality

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The varied nature of our services means a blanket confidentiality policy is not possible. We would only share information in ways that are carefully considered to be appropriate and relevant, and limited to those who have a legitimate need to know. We endeavour to only share information with your knowledge and consent, or when it is necessary for us to do so for legal or safeguarding reasons. We discuss confidentiality with clients on a case-by case-basis to make sure everyone understands how confidentiality applies in their case and for the services they use. 

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• We have a duty to disclose information where this is necessary to prevent serious risk of harm to people, property, or organisations, and where we are legally obliged to do so. 

• Individual services such as one-to-one coaching will have an expectation of confidentiality pertaining to personal details and experiences discussed with us, with the exception of agreed sharing of feedback or where necessary for legal or safety reasons. We will report on attendance and engagement with such services for the purposes of invoicing and providing relevant updates on the delivery of contracts to any commissioners.

• In team or group based services we routinely discuss confidentiality and form an agreement as a group; however, it is not in our power to ensure confidentiality is adhered to in these circumstances.

• Psychologists undertake regular supervision as a professional requirement, and this will involved discussion of client information, anonymised as appropriate, with professional peers who adhere to confidentiality commitments. The team may also discuss assignments to ensure best practice and quality of service, in which case anonymisation may not be appropriate.​

• Some basic information may be shared with our accountant and other professional services we engage for the purpose of providing their services to us. 

 

Website Content

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The contents of this website are for general information only. The contents are subject to change without notice and are not guaranteed to be free from errors or omissions. 

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We are the owners or licensees of all intellectual property rights in or contained within the website and the material, trademarks (whether registered or unregistered) and other proprietary information published on it. You may print off one copy and download extracts of any page of the website for your personal non-commercial reference. You may not modify, publish or in any way exploit any of the content of the website.

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Any links to other websites or sources are provided as a courtesy only. The contents of other websites or sources are not monitored, and accuracy cannot be guaranteed; nor should the contents be considered to reflect our views or advice. You may not create a link to the website except with our written agreement.

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You are responsible for configuring your own hardware and software for access to the website. You agree that it your responsibility to use appropriate virus protection software. We do not guarantee that the website is secure or free from viruses.​

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Our use of Cookies

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Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

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You can find out about the cookies we use, why we use them, and change your cookie preferences by clicking on 'Settings' in the cookie banner. From there, you can adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to refresh your page for your settings to take effect.

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Alternatively, most web browsers allow some control of most cookies through the browser settings.

The following links explain how to access cookie settings in various browsers:

• Cookie settings in Firefox

• Cookie settings in Internet Explorer

• Cookie settings in Google Chrome

• Cookie settings in Safari (OS X)

• Cookie settings in Safari (iOS)

• Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

 

Privacy and Control of Data

 

We are committed to the protection of client data. We are registered with the Information Commissioner’s Office (ICO) and all clients’ personal data are handled in line with the terms of the General Data Protection Regulation (GDPR) and all other relevant data protection legislation. 

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We need to gather and use certain information about you in order to provide information and services. The sections below describe how this personal data is collected, handled, stored, and transmitted, to meet data storage and protection standards and to comply with the law. 

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If you wish to update the information we hold about you or would like a copy of the information we hold about you please request this by email. ​

 

Data Collection and Use

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We will collect information to enable us to work with you safely and effectively, to maintain records of accounts and services, and to allow us to send you information such as reminders and invoices. This includes the information provided by you through website contact forms and any other form, survey, email, or document you provide; and records of charges and payments. Our basis for processing this information is the contractual purpose of providing our services, and the purpose of complying with our legal obligations.

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During the course of our work together we will collect other information relevant to assessing your needs and providing you with services. All notes and records will be stored according to the systems described below.

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Under GDPR the following is classed as special category data:

• data on your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, 

• genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health,

• data concerning your sex life or sexual orientation,

Our basis for processing any such information shared with us is the contractual purpose of planning and providing services requested in discussions and/or correspondence. By engaging with our services you consent to our processing of any such data for the purpose of providing our services. 

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We may use anonymised data for research and service development purposes. With your permission we may use feedback and evaluation data for marketing and service promotion.

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The information we hold about you will not be shared with any third parties, with the exceptions described in the Confidentiality section, or where we are carrying out a legal duty, conducting any legal proceedings, obtaining legal advice or defending any legal rights.​

 

Storing Your Data

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Any personal information we hold about you is stored and processed in line with GDPR.

 

• Your data will be kept for the lifetime of your status as a client with us. 

• When you cease to be a client with us your data will be kept for a period of seven years in accordance with British Psychological Society guidelines, on the basis of our legal obligation to do so. This is so that we can respond effectively to any questions or complaints that may later be raised by you and/or your representatives.​

• We keep electronic invoices for seven years to comply with HMRC requirements. After seven years following the end of the financial year in which the transaction took place, we delete the invoices. 

• We may keep anonymised/aggregated data longer than seven years for business evaluation/development purposes. 

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Transmitting Your Data

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• By providing addresses, email addresses, phone numbers, or other contact details, you consent to us contacting you using these methods. You can inform us at any time if you would like to change your contact preferences.

• If any party involved in the arrangement of services needs to send sensitive information by email this should be sent as a password protected attachment using a password previously agreed on or sent separately (e.g. by text or Whatsapp message or by phone call).

• We routinely offer online services using Zoom (you can read about privacy and security at https://zoom.us). At your request we may be able to provide sessions via alternative video call providers.

 

Protecting Your Data

 

We will always hold your information securely:

• We use password/biometric login protected devices, with personal identifiable data saved in password/biometric protected areas. Backups are saved in secure cloud storage.  Information that you provide by email and through website contact forms will also be stored in our email account/s. 

• Any paper notes and documents we require to keep will be stored in a locked filing cabinet or case. 

• In the unlikely event of a data protection breach we will follow ICO procedures.

 

Your Rights Over Your Data

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You have a right to:

• Change your communication preferences. 

• Request that we correct your personal data if you believe it is inaccurate or incomplete.

• Receive personal data that you have provided to us, as noted above.

• Request that we delete your personal data, in certain circumstances.

• Access the personal data that we hold about you through a “subject access request”.

 

For Further Information

 

If you have any questions about the information provided in this document please discuss these with us in person or by phone/video call; or email us at hello@shorepsychology.co.uk. If you are not satisfied with the answers we provide you can contact the ICO at https://ico.org.uk.

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Changes to Terms and Conditions

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We may revise our terms, conditions, privacy policy, and the information on our website at any time.