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Have better conversations​

​This highly acclaimed communications skills training programme is delivered by a multi-professional team of clinicians and experts who not only understand healthcare services, but have direct experience of working within the NHS.​

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Our transformational model goes beyond theory, engaging staff in powerful experiential learning, helping them understand what is happening in challenging conversations and how they can respond effectively when every conversation is different. Together, trainees experiment under expert guidance in a safe peer-supported environment, figuring out what to say and how to say it to get the best results.

 

We give people who work in healthcare the confidence and skills to manage the most difficult conversations, and it makes a real difference. Our training is fun, safe, challenging, and empowering. We know this, because our participants tell us - we get detailed, glowing feedback after every course - even from those who thought they hated role play!

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Get in touch for a free initial conversation about how we can empower your staff to have better conversations.

Our Courses

EC4H can develop bespoke training solutions for your specific communication challenges. We offer courses online and in person.

 

Our current course calendar includes:

  • Communication Challenges for Consultants and NHS Managers

  • Responding Effectively to Complaints

  • Having Effective Early Conflict Resolution Conversations with Colleagues

  • Having Better Conversations in Challenging Situations, with versions for clinical and non clinical staff

  • Discussing Deteriorating Health and Future Care Planning / DNACPR

  • Realistic Conversations: Shared Decision Making in Practice

  • Managing Strong Emotions

  • Handling a Complaint on the Phone

  • Communication Challenges for Specialist and Associate Specialist Doctors

  • Difficult Conversations at End of Life​​​

Our Track Record

We have successfully partnered with health boards nationally and internationally, directly delivering training as well offering an effective franchise model that allows us to equip your staff to deliver training. 

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We partner with:

  • ​Marie Curie

  • Children's Hospices Across Scotland

  • EC4H Iceland

  • NHS Western Isles

  • NHS Lanarkshire

  • NHS Forth Valley

  • NHS Fife

  • NHS Dumfries and Galloway

  • NHS Borders

  • NHS Ayrshire and Arran

  • NHS Greater Glasgow and Clyde​

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